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Non-Clinical - Materials Handler

Cynet Health • Hanover, Maryland • $18.03 / hour • 20h ago

Non-Clinical - Materials Handler

Profession: Field Service Representative

Specialty: MA Operations

Duration: Approximately 13 weeks

Shift: Night 12

Hours per Shift: 12 (8:00 PM - 8:00 AM)

Experience: Minimum 1+ years of experience in a production style customer service-related role

License: Not required

Certifications: Not required

Must-Have:

Strong communication skills, both verbal and written
Good problem-solving skills
Professional demeanor with consistent and timely attendance

Description: The Customer Service Representative position is a professional role that answers incoming customer inquiries from members, providers, and internal stakeholders. Customer inquiries can be received via calls, letters, and other electronic means such as chat. This key position involves actively listening and comprehending questions, offering accurate information, resolving problems, and professionally responding to all inquiries. The representative will comprehensively document customer interactions in the customer service database. This position requires a strong commitment to communication, responsibility for own work, and adherence to all compliance rules, policies, and standards. Active listening and a fair, equitable response approach are essential. Telecommuting may be available upon successful mastery of systems and ability to meet performance standards.

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