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Non-Clinical - Patient Registration Rep

Cynet Health • Grand Blanc, Michigan • $18.47 / hour • 5d ago

Non-Clinical - Patient Registration Rep

Profession: Patient Registration Rep

Specialty: -

Duration: 13 weeks with possible extension or full-time employment

Shift: 5x8

Hours per Shift: 6 PM - 6:30 AM

Experience: One year experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting

License: N/A

Certifications: N/A

Must-Have:

Strong computer skills and working knowledge of Microsoft Office products
Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing with patients, visitors, and clinical/non-clinical staff
Must be willing to be on your feet for long periods
Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions

Description: Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities. Responsibilities include patient reception, face-to-face check-in, pre-registration, confirmation of insurance eligibility, and cash collections. Performs new patient registration and updates registration and insurance information. Responds to inquiries from all callers/customers and advocates on their behalf to ensure needs are met. Acts as a welcoming front door for all callers/customers while instilling loyalty and anticipating needs. Provides efficient and effective customer relationship management. Prefers candidates with experience using medical terminology. EPIC training or experience and insurance payor systems experience are preferred. ICD-10 medical terminology experience is also preferred. This is an entry-level position. Very dependable and punctual individuals are encouraged to apply.

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